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Remote Communications Desk

Your calls, WhatsApp and email — answered and actioned by a remote team, anywhere

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Overview

We operate your customer communications remotely across every channel. Our desk handles WhatsApp Business conversations, outbound and inbound calls through a Twilio-powered VoIP dialer with full call logging, and a unified email inbox over SMTP/IMAP. Every conversation is captured against the right contact in your CRM, so your history stays complete and nothing falls through the cracks — regardless of timezone.

Benefits

  • WhatsApp Business chat handled by a remote team
  • Twilio VoIP dialer with complete, searchable call logs
  • Unified email inbox over SMTP/IMAP across your addresses
  • Every interaction logged against the CRM contact
  • Timezone-agnostic coverage for inbound enquiries
  • Consistent, on-brand responses across all channels

How it runs

How we deliver.

  1. 01ConnectWe connect your WhatsApp Business, VoIP numbers, and email accounts.
  2. 02PlaybookAgree tone, response templates, and escalation rules for your business.
  3. 03OperateOur desk answers chats, makes and logs calls, and works the inbox daily.
  4. 04LogEvery conversation is attached to the right CRM contact automatically.
  5. 05ReviewResponse-time and volume reporting, with continuous playbook tuning.

Stack

Channels

WhatsApp Business APITwilio VoIP DialerUnified InboxSMTP/IMAP Email

Logging

Call LogsChat HistoryCRM Interaction Timeline

Operations

Response TemplatesEscalation RulesCoverage Scheduling

Results

One unified inbox

Outsourced Front Desk

Handled all inbound WhatsApp and email for a services business, logging each thread to the CRM.

Every call logged

Outbound Calling Campaign

Ran a VoIP dialer campaign with full call logging and CRM follow-up tasks.

Timezone-agnostic

After-Hours Coverage

Provided remote coverage across timezones so enquiries were never left waiting.

Questions

Asked often.

WhatsApp Business chat, voice calls via a Twilio-powered VoIP dialer with call logs, and a unified email inbox over SMTP/IMAP — all operated on software we already run in-house.

Ready for Remote Communications Desk?

We reply within a day.

info@codes-ai.uk

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